Returns & Exchanges
At Kisah, we strive to ensure your fashion choices fit perfectly; however, if you are not completely satisfied, we offer a hassle-free 14-day return and exchange policy. Items must be unworn, unwashed, and retain all original tags to be eligible for a full refund or replacement.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Package
Place the items in their original packaging, ensuring all tags are attached and the invoice is included inside the parcel.
Ship Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection
Once received, our team will inspect the items and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing