Frequently Asked Questions
Everything you need to know about your Kisah experience.
How do I determine the right size for my Kisah outfit?
We provide a detailed size guide on each product page. Since our collections feature varied silhouettes, we recommend measuring yourself and comparing it to our chart or contacting our support team for personalized fit advice.
What is your shipping policy for domestic and international orders?
We offer free standard shipping on all domestic orders over $100. International shipping is calculated at checkout based on your location and takes approximately 7-14 business days to arrive.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please note that sale items and custom-tailored pieces are final sale.
What payment methods do you accept?
Kisah accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.
How should I care for my Kisah garments to ensure longevity?
To preserve the quality of our fabrics, we recommend professional dry cleaning for ethnic wear and hand-washing in cold water for our cotton essentials. Always iron on a low heat setting.
How can I track the status of my order?
Once your order is shipped, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your package in real-time.